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Terms and Conditions

Prices and Payment

All prices are in Australian Dollars. IEWF is GST exempt and therefore GST is not charged. We accept payment via credit card through Pay Pal. Payment is processed once you have entered your details and accepted these terms. Your credit payment will be processed prior to dispatching your order.

Copyright

Copyright for each photograph will remain the property of the photographer. Photographs purchased may be used for commercial purposes however the photographer should be acknowledged. The name of the photographer will be emailed with the URL for downloading each photograph purchased.

Delivery

Where a CD is ordered we can deliver anywhere but time and cost may vary. We cannot guarantee delivery times but we aim to deliver within 7 working days. All other orders will be filled as soon as your payment has been processed by making link/s available and through emailing link/s.

Purchasing

To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order's data is not accessible via internet. We keep this data in confidence according to our privacy policy.

After Sales Services and Guarantees

We guarantee to provide the best possible service and quality. Each photograph that is purchased has information attached regarding size and photo quality. Please ensure that you review this information before proceeding to purchase.

Customer Service

Any complaints regarding the goods or services supplied should be made within 7 days of product purchase to:
International Environmental Weed Foundation

PO Box 635, Gladesville, NSW Australia 1675

You can email or write to register your complaint.

Refund Policy

See "After Sales Service and Guarantees" and "Customer Service". After receiving a complaint in writing it will be reviewed by the IEWF management. A refund may be given at the descretion of management.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

Privacy Policy

IEWF/MacroNature highly values the strong relationships we have with our customers. The gradual introduction of data collection technology at IEWF/MacroNature will be handled with full and proper respect for the privacy of our customers. To protect your privacy, you can visit the IEWF/MacroNature site without identifying yourself or having to reveal any information about yourself

Your personal information: what do we collect, and how do we use it?

- We do not collect personal information when you visit our site unless you place an order or register with us.

- When you place an order you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions, phone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and, where a CD is ordered, the shipping carrier that delivers your order.

- As a first time customer, you may receive a telephone call or email requesting more information to confirm the details that you have supplied to us.

- We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.

- When you log on to our site, if you have already registered, we will ask you for your user ID and password. 

- Occassionally we may have promotional /specials/new product or information emails available to make your shopping and purchasing experience easier. Should you decide to subscribe, we will send you your requested information from time to time. You may unsubscribe at any time. Subscription to this service is optional and free.

- When you submit feedback or questions via e-mail, or contact us for information about our Web site, we will request your name and email address. We use this information solely to respond to your inquiries.

- When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify winners. We may ask for other information to enable us to improve our site or to send you special offers.

- Our site contains links to other sites. IEWF/MacroNature is not responsible for the privacy practices or the content of other Web sites.

- By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our web site and to track web usage. This information is used internally and is not shared with anyone else. As the Federal Government introduces new privacy legislation - IEWF/MacroNature's privacy policies will be reviewed and updated as appropriate. More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.

- Cookies. A cookie is a small amount of information sent from a Web server to your computer. We use cookies when someone logs into our site, to maintain that log in, to retain log in information, if requested, and for the service of our shopping basket. We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave IEWF/MacroNature. Any activity while you are at the web site may be monitored. Your computer will only store a maximum of 2kb of cookies. They are deleted on a first in first out basis. No other company has access to our cookies. IEWF/MacroNature has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about promotions. We maintain an opt-out, user-customizable subscription service of email addresses of people requesting promotional emails. We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. In addition, you can visit our web site or call. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers. Security for credit card transactions, IEWF/MacroNature adds security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on IEWF/MacroNature's web site is the safest kind of transaction possible with a credit card.

Changes you can make

- To make any changes to your contact information, please sign on to the website and utilise our customer management facility by selecting "My Account" or feel free to contact us via email at info@iewf.org.

- Subscribing, unsubscribing or changing your details for our Subscription Email Service is easy, please sign on to our website and utilise our customer management facility by selecting "My Account" or contact us via email at info@iewf.org

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